Tour and Excursion Terms
Viajes Plaza SL, acting as intermediary, is not liable for the consequences or harm caused by: force majeure, delays, airport closures, closed roads, traffic accidents, loss or theft of personal effects and hand luggage, etc.
- BOAT TRIP CANCELLATIONS: A full refund is given if notice is received 24 hours before departure, and a partial 50% refund applies if notice is received less than 24 hours prior to departure, or in case of a no-show at the dock. If the tour is cancelled (by the promoter) due to bad weather, a full refund is made, provided the ticket is returned to Travel Plaza, SL.
- FLIGHT CANCELLATIONS: A full refund is given if notice is received 48 hours before departure, and a partial 35% refund applies if notice is received less than 48 hours prior to departure, or in case of a no-show at the airport, provided the ticket is returned to Travel Plaza, SL.
- THEME PARK CANCELLATIONS: Provided the unused ticket is returned to Travel Plaza, SL, a full refund is made.
Personal Data Protection:
This message is intended exclusively for its addressee, and may contain confidential information and be subject to professional secrecy laws, and the disclosure of its contents is not permitted by law. If you have received this message in error, please immediately notify us by an Email sent to our attention and then delete this message, as well as any documents attached hereto. We further inform you that distribution, copying or use of this message or any attachments hereto, regardless of purpose, is prohibited by law. In compliance with the Data Protection Act and Royal Decree on Personal Data, you are hereby informed that you may exercise your rights of access, rectification, cancellation or opposition at no cost by emailing autosplaza@teneriferentacar.com, or by postal mail addressed to Plaza Del Charco, 1, 38400 – Puerto De La Cruz (Santa Cruz De Tenerife).
We do not sell or rent any customer information received through our website to third parties, out of respect for the privacy of our customers.
In compliance with the Organic Law on Protection of Personal Data, and in respect of the Law on Information Society Services and Electronic Commerce 34/2002 of July 11, we inform you that this email was sent to you because, at some given time, you provided us with your data (via a coupon, application, or form), which acted to expressly authorize on your behalf the sending of information to your email address.
You have the right to information regarding the collection of this data, to know why and how your personal data are managed, and to decide about how this is carried out.
Please note that you can exercise your rights of consultation, access, rectification, opposition, and cancellation of your data by directing your inquiries to the following address:
- Travel Plaza, SL
- Plaza del Charco, 1-38400 Puerto de la Cruz, Santa Cruz de Tenerife.
- : 922 373 537
- Email: autosplaza@teneriferentacar.com
